Hello! We are

Eastgate

Experience personalized customer support solutions designed just for you. Our dedicated team is here to provide prompt assistance, ensuring happy customers and lasting loyalty. Let's work together to elevate your brand's support experience

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What Sets Eastgate Apart?

Cost-Effective Solutions

By leveraging competitive labor costs, you can achieve significant savings compared to operating solely within your home country.

Advanced Technological Infrastructure

We provide the necessary infrastructure and facilities, including working space and technological resources, to support a wide variety of Call Center operations.

Get the Right Talent

Your Call Center team is recruited by us to your exact specifications

Exceptional Customer Support Services

Our BPO services extend beyond traditional support; we provide comprehensive customer service solutions, including 24/7 support, multi-channel communication, and customer satisfaction strategies to enhance your business operations.

About Eastgate

At Eastgate, we redefine the essence of Call Center BPO services, setting new standards in service excellence and operational efficiency.

Global Reach

Empowering businesses across countries with 3 languages with exceptional customer support.

Experienced Agents

A robust team of professionals, dedicated to your success.

24/7 Support

Ensuring round-the-clock availability for seamless customer service.

Client Satisfaction

Achieving 95% positive feedback through our commitment to excellence.

Innovative Solutions

Delivering over custom projects tailored to unique business needs.

Efficiency Boost

Driving up to 75% cost reduction while enhancing service quality.

Technology-Driven

Leveraging state-of-the-art infrastructure for unparalleled service delivery.

Cultural Compatibility

We’re the voice of your brand to the world.

Partnership Approach

Building lasting relationships based on trust, respect, and mutual growth.

Frequently Asked Questions

We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your call center operations to us.
Of course, our recruitment process involves sourcing candidates, screening resumes, conducting interviews, and assessing language proficiency and job-related skills. We work closely with you to understand your specific requirements and ensure that only the most suitable candidates are selected for your call center team.
We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.
Our operational model is designed to flexibly adjust to your changing call volume and staffing needs. We utilize a strategic approach to workforce management that includes scalable staffing solutions, rigorous training programs, and advanced forecasting tools to ensure we can quickly adapt to your business demands, maintaining high levels of customer service at all times.